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Update broke cam

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unreal
 
Posts: 1
Joined: Thu Aug 21, 2014 9:51 pm

Update broke cam

by unreal » Thu Aug 21, 2014 9:56 pm

I had been testing the free version of the software with a Foscam FI9805E camera which had been working fine for a few days.
The update pushed out today broke it.
The software no longer connects to the camera.
I uninstalled the software, installed the original version I downloaded a couple days ago and still will not connect.

Glad I didn't buy this.

Uninstalling and moving to a more stable software.

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ryan
 
Posts: 1015
Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: Update broke cam

by ryan » Fri Aug 22, 2014 1:23 am

Hi unreal,

Our software does not have the ability to change any settings whatsoever on your camera so it isn't possible for us to "break" the camera. While it would potentially be possible that different versions of our software may have a bug that would prevent connections to a given camera, the fact that identical 1s and 0s can't connect indicates that something else has changed, be it that an IP address has been reassigned or antivirus/firewall software is now blocking connections.

Let us know here or at our support email if you'd like help troubleshooting this. If not, all the best in finding a solution that meets your needs.
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