Error connecting to the server
Moderator: Staff
4 posts
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daveba33 - Posts: 1
- Joined: Sun Mar 23, 2014 8:45 am
Error connecting to the server
When I try to login on my iPhone I instantly get a mrssage "Error connecting to the server". All of my inputs are good and I can connect to the camera from the PC and via a browser. I tried deleting the app and reinstalling it but to no avail. Any ideas?
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ryan - Posts: 1015
- Joined: Wed Aug 25, 2010 2:52 pm
- Location: Palo Alto, California
Re: Error connecting to the server
Hi Dave,
When you say that you've been able to connect from a browser, is that from the computer running Sighthound Video? Have you been able to connect via browser from another computer/device on the local network? You can try this from your phone's browser as well. Connecting from the same computer verifies that remote access is running properly, but you may have firewall/security applications blocking connections from other devices.
When you say that you've been able to connect from a browser, is that from the computer running Sighthound Video? Have you been able to connect via browser from another computer/device on the local network? You can try this from your phone's browser as well. Connecting from the same computer verifies that remote access is running properly, but you may have firewall/security applications blocking connections from other devices.
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Behman - Posts: 11
- Joined: Mon Mar 17, 2014 4:29 pm
Re: Error connecting to the server
Mine stopped working today as well all worked yesterday now nothing neither of my iPhones or iPad system running fine no change to IP address just message error connnecting to server!
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ryan - Posts: 1015
- Joined: Wed Aug 25, 2010 2:52 pm
- Location: Palo Alto, California
Re: Error connecting to the server
Hi Behman,
The iOS app to Sighthound Video desktop application is a closed system, it isn't running through any external servers, so there isn't any sort of outage that can occur.
When you note that your IP address has not changed, have you confirmed that both the IP address of your computer on the internal network and the public IP address of your home have not changed?
Is your iOS app able to connect when on the local network using the local IP? Are you able to connect from a browser within your network, or from outside your network?
The iOS app to Sighthound Video desktop application is a closed system, it isn't running through any external servers, so there isn't any sort of outage that can occur.
When you note that your IP address has not changed, have you confirmed that both the IP address of your computer on the internal network and the public IP address of your home have not changed?
Is your iOS app able to connect when on the local network using the local IP? Are you able to connect from a browser within your network, or from outside your network?