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yes if I click internal address on the computer it works

No firewall or antivirus.

Reported the problem

No I can't even log in at all. I called att uverse and they said my router does not support pnp or nat pnp. I am unable to figure out how to set up port forwarding for the sighthound app. I can't even log in from the internal address.

Hi whitezryder, I found a port forwarding guide for a similar router. The steps should be the same: http://portforward.com/english/routers/port_forwarding/Motorola/NVG510/defaultguide.htm You will basically want to forward your internal address do an external port. For example, let's say the "...

My router is a Motorola NVG589. I still can't get it figured out

Hi all, @whitezryder The external address can currently only be populated in the app if you have the checkbox to automatically "Open this port in my router" selected and your router supports our attempts to automatically reserve the port. If it does not, you will need to manually forward ...

So how do I connect regardless of wifi or LTE?

The external address? It still says attempting to connect on the computer program

Tried to log in this morning now I'm getting a different error message.
"error connecting to the server"

well it worked last night. I tried to open the sighthound app this morning and now we are back to login error 1001. On my dads system, yes sorry I meant sighthound app. It wont work either way on his phone, on wifi or LTE. The ip address that I enter into the phone is the internal address which it w...

Ok I figured it out. I turned off the remote sharing settings on the computer and restarted it and restarted my phone. Deleted everything and just started over getting it set up. now it works. On a side note. I'm setting up the system for my parents at their house. I got both of the cameras logged i...

No I can't login from the web browser on my iphone either. The page wont load. It will on my imac which the sighthound program is on, but not on the phone. Recently I haven't been able to log in at all. No pattern I tried wifi on, wifi off, I have tried both internal and external address on the app....